Privacy Policy of RMV Pets
Effective Date: 03.07.2025.
Last Updated: 03.07.2025.
RMV Pets ("we", "us", "our") values the privacy of our customers, vendors, and website/app users. This Privacy Policy describes how we collect, use, store, disclose, and protect your personal information in compliance with applicable laws, including the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023, to the extent applicable.
1. Definitions
"Personal Data" means information that can be used to identify an individual.
"Sensitive Personal Data" means includes financial details, passwords, and other sensitive identifiers.
"Processing" means any operation on personal data including collection, storage, and use.
"User" means any individual or entity using our platform.
"Consent" means freely given, specific, informed, and unambiguous indication of the data subject’s wishes.
2. Scope of This Policy
• All users accessing our website, app, or platform.
• Our vendors, merchant partners, and service providers.
• All information shared with us online, over phone, or by any other means.
3. Information We Collect
a. Personal Information
• Full Name
• Phone Number
• Email Address
• Postal and Entity Address of Vendor/User
• Date of Birth
• Gender
b. Sensitive Personal Data
• Bank account or UPI details
• Payment card information
• GSTIN or business registration details
• Login credentials (encrypted)
c. Device & Usage Data
• IP address
• Device type/ Device identifiers
• Browser type and version
• Access times, pages viewed, referring URL
• Activity logs
d. Transactional Data
• Purchase history
• Order details
• Refunds/Returns/Replacement records
• Communication logs
4. How We Use Your Information
• For processing and fulfilling orders, refunds and replacements.
• Verifying identity and onboarding vendors
• For customer service and support
• For sending order updates, marketing, and promotional content.
• For marketing and promotional activities
• Complying with legal and regulatory requirements
• For improving, enhancing user experience and personalizing our services
5. Legal Basis for Processing
• Consent for data collection and retention
• Contractual necessity (e.g., fulfilling your order)
• Compliance with legal obligations (e.g., accounting, tax)
• Legitimate business interests (e.g., improving service)
6. Consent Mechanism
We don’t have any explicit consent mechanism as such. User data automatically gets collected by our portal when the user fills out relevant necessary data, as specified in Clause 3, for placing order(s) through our portal. Users may withdraw their consent of our retention of such data at any time by contacting our support team or through their account settings.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance user experience and analyze usage. Users can manage cookie preferences through browser settings.
8. Disclosure of Information
We may share your information with:
• Logistics and delivery partners
• Payment gateway providers
• Government authorities if legally mandated
• Third-party service providers for marketing, analytics, and customer support
• Our affiliates and group companies (if applicable)
Note: We do not sell or rent users’ personal information to third parties.
9. Cross-Border Data Transfers
If personal data is transferred outside India (e.g., to cloud providers), we ensure adequate safeguards such as encryption and standard contractual clauses are in place.
10. Data Retention
• Order and transaction data is retained until user explicitly applies to withdraw consent.
• Marketing preferences are retained until withdrawn.
• Legal compliance data is stored as per regulatory timelines.
• Backup data is periodically deleted based on retention cycles.
11. Data Storage and Security
We store your personal information securely using:
• SSL encryption
• Firewall servers
• Role-based/restricted access controls
• Regular security audits and assessments
• Data retention policies in line with legal requirements.
We retain data as long as user explicitly wishes and applies for withdrawal of consent (if retention of such data is no longer required).
12. User Rights
Users have the right to:
• Access of personal data
• Correct inaccurate or incomplete data
• Data portability (if applicable)
• Objection to certain processing activities
• Withdrawal consent at any time (with legal limitations)
• Request data deletion (if no longer required)
• Right to lodge complaints with regulatory authorities
To exercise these rights, email us at: business@rmv.co.in
13. Children's Privacy
Our services are not intended for use by children under the age of 18. If we become aware that we have collected data from a minor without parental consent, we will take steps to delete it.
14. Government Disclosures
We may share user data with governmental or judicial authorities when required by law, in response to legal processes, or to protect our rights or users’ rights.
15. Third-Party Services
Our platform may link to third-party services including but not limited to Razorpay, WhatsApp, Shiprocket among others. These services may collect user data under their own policies. We recommend reviewing the privacy policies of such third parties.
16. Automated Profiling (If Applicable)
We may use automated tools to recommend products or personalize experiences as per users’ search and browsing patterns. Users may opt out by adjusting their recommendation preferences from their dashboard or if not possible, then by reaching out to business@rmv.co.in
17. Grievance Officer
As per the Information Technology Act, 2000 and Rules, we have appointed a Grievance Officer. Feel free to reach out to our Grievance Officer regarding any issue:
Name: Mrinal Kashyap
Email: business@rmv.co.in
Phone: 9831363689
Address: CG80, Salt Lake City, Sector-II, Bidhannagar, Kolkata-700091, West Bengal.
18. Policy Updates
We may revise this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services constitutes acceptance of the updated policy.
19. Contact Us
For queries or complaints, contact us at:
Email: business@rmv.co.in
Phone: 9831363689
Address: CG80, Salt Lake City, Sector-II, Bidhannagar, Kolkata-700091, West Bengal.